Refund Policy

Thank you for shopping with ILIA Beautyi. We want you to love every product you purchase from our store. If you are not completely satisfied with your order, we are here to help.

Order Shipping & Delivery Time

All orders will be processed and shipped within 1-2 business days after payment confirmation. Standard shipping transit time takes 3-7 business days, depending on your destination and local logistics conditions.

Eligibility for Refunds & Returns

  • All return requests must be submitted within 30 calendar daysfrom the date you receive your order.
  • Products may be returned for refund whether they are full‑size, partially used, or unopened.
  • Items purchased from third‑party retailers, marketplaces or unauthorized resellers are not eligible for return or refund through ILIA Beautyi. Please contact the original retailer directly for support.

How to Request a Return or Refund

  1. Visit our Returns Portal: shop/apps/redo/returns‑portal/
  2. Enter your order number and email address to start your request.
  3. Follow the prompts to select items you wish to return and submit your return application.
  4. Once your return request is approved, you will receive a pre‑paid return shipping label and detailed return instructions via email.
  5. Pack up your items securely, attach the shipping label, and drop off your package at the designated shipping location.

Return Shipping

Pre‑paid return labels are provided for eligible returns within our supported regions. Customers are responsible for return shipping costs for international orders outside our covered regions.

Inspection & Refund Processing

Once we receive and process your returned package:

  • Our team will inspect returned goods.
  • Approved refunds will be issued to your original payment method.
  • Please allow 10 business daysfor the refund to reflect in your bank or card account, processing time depends on your payment provider.
  • Original shipping fees are non‑refundable unless the return is caused by our error, such as wrong item shipped or damaged goods.

Damaged, Defective or Incorrect Orders

If you receive damaged, defective or incorrect items:

  • Please submit a support ticket within 7 days of delivery via our Help Center: iliabeautyi.shop
  • Include your order number and clear photos of the damaged product, packaging and shipping box.
  • We will offer options including replacement, partial refund or full refund based on your situation.

Exchanges

We do not offer direct product exchanges. If you would like a different item, please return the unwanted product for a refund and place a brand‑new order on our website: iliabeautyi.shop.

Contact for Policy Questions

If you have any questions regarding our refund and return policy, reach our customer care team at [email protected]. Our team replies within 1‑2 business days, excluding public holidays.